FAQs

What is your policy on the sharing of personal information?
We do not share any of the private information we gather through orders or contact inquiries. The information is only used to complete your order or respond to your inquiry.

Which payment methods do you offer?
We offer you a safe and secure checkout. All communication and data are encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

We accept a large number of payment methods, that include Visa, Mastercard, American Express, Apple Pay and Paypal express (which does not require you to have a Paypal account).

Shipping & Delivery:

How long will my order take? When will my item(s) be delivered?
Your order is processed within 24-48 hours (3-7 days for  custom-designed products). Our free shipping is 10-21 days for delivery. Some items may arrive sooner than others, however most fall within the 1-3 weeks delivery window (which allows us to provide free shipping).

I ordered multiple items, why did they arrive in different deliveries?
In order to speed up the delivery of your order, we may ship items at different times from different shipping centers around the world (USA, Canada, Malaysia, Singapore). Our goal is to ship your order as fast as possible, and sometimes it means items arrive separately.

Why is my shipment status unchanged ?

Your shipment may be delayed. Delivery time delays can be due to e.g weather, incident, customs or backlogs. Please note that tracking number can be displayed after your started being shipped

What if I don't receive my item? Do you guarantee delivery?
We have a 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at contact@oflario.com or via our contact form and we will take care of your situation in the best way possible. Take into account that we don't provide Refund for slow delivery time but if after 60 Days you still don't receive your order, we will get you full refund.

By purchasing products with Oflario.com - you agree to our terms of service & refund policy.