If your product is defective, immediately let our staff know and we'll send you a replacement.
We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.
We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, please contact us first and send the product back and we'll promptly refund your money once we receive it.
If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.
Delayed Orders or Delivery
Orders No Found, In transit, Pending, Expired with more than 45days (counting from the date you have received your Tracking Number) for the USA and 60 days for rest of the world: Please contact us (firstname.lastname@example.org) and we will be happy to help you.
PS: Sometimes, Orders arrive at the nearest Post office and make it pending delivery because of incorrect or unclear address.
Please reach out to your Local Post Office to get your Parcel.
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.
The time it takes for your exchanged product to reach you will largely vary on your location.
Should the item you return be over $50, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).
Sadly, we do not offer refunds on sale items. Only regularly priced items are refundable.
Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.
Once our team processes your order within 1-2 business days, expect to get it within 7-15 business days, after purchase, depending on customs clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.